From Legacy Software to Lightning-Fast Operations: How Kokomo Country Club Modernized with Clubspot
Founded in 1904, Kokomo Country Club has long been a cornerstone of the Kokomo, Indiana community. Set on roughly 101 acres and centered around its 18-hole championship golf course, the private club serves hundreds of members and families with golf, dining, aquatics, and a vibrant calendar of social events. Like many historic clubs, however, Kokomo eventually reached a point where the technology running behind the scenes no longer matched the expectations of modern members or the operational needs of staff.
Tradition Meets Modern
Kokomo Country Club blends over a century of tradition with modern technology, delivering a refined member experience supported by Clubspot.
General Manager Jay Biggs knew the club needed a better way to manage day-to-day operations and access key information. After years of working with traditional systems used across the private club industry, Kokomo began looking for a modern solution. That search led them to Clubspot, a cloud-based, all-in-one club management platform designed to be lightning-fast, intuitive, and accessible from anywhere, giving clubs a single place to manage everything from billing and reservations to tee times and reporting.
Moving Beyond Legacy Software
Before making the change, Kokomo was operating on a system that had become increasingly difficult for both staff and members to use. Like many legacy software companies in the club space, the platform required multiple steps to complete simple tasks and lacked the intuitive design expected in today’s digital tools.
“Our old software was very clunky and took a lot of steps to get to anything. It was very clumsy for our members. We couldn’t figure out all of the little things. Clubspot is very intuitive and friendly. The customer service has been great. When we need support, it’s immediate. In our old system it was half a day before we’d hear back from anybody.”
The experience reinforced something many private clubs are realizing today: software should simplify operations, not slow them down.
A True All-in-One Platform
The Software Modern Clubs Deserve
Kokomo Country Club’s modern digital experience brings its historic grounds and member offerings to life through a fast, intuitive website powered by Clubspot.
When evaluating new technology, Kokomo’s leadership wasn’t interested in patchwork solutions. They wanted a single platform that could manage the full scope of the club’s operations while giving leadership better visibility into performance and financial data.
“We needed the app to be member friendly, manage billing, reservations, and tee times. We needed [our software to be] a one stop shop, something that can do anything you need to do in a matter of seconds. Clubspot has been great from that standpoint. The ease of looking at reports and tracking data has been great. It’s been really easy looking at the reports. The user-friendly graphics are as good as I’ve seen. I’ve got everything at my fingertips.”
For a club managing multiple departments and hundreds of memberships, having everything accessible in one place has made everyday decision-making faster and easier.
A Painless Transition
Switching club management software is often viewed as one of the most disruptive changes a club can make. Biggs has overseen multiple system transitions during his career in private clubs, so he knew how complicated the process can sometimes be.
But this transition turned out to be dramatically different.
“The installation process was the quickest I’ve ever seen, and I’ve changed software at private clubs six or seven times in my career. It was pretty amazing.”
Instead of months of headaches and disruption, Kokomo experienced a smooth rollout that allowed the team to get up and running quickly.
Better Information for Staff, Better Access for Members
A Seamless Digital Extension of the Clubhouse
Members can easily explore dining, golf, and club amenities right from their phones, creating a seamless, user-friendly experience anytime, anywhere.
Once the system was live, the benefits became immediately clear across the club. Members gained a much easier way to interact with the club through the mobile app and website, while staff gained immediate access to operational data that previously took far longer to gather.
“From the member standpoint, the app and website have been the best. Members see their bills and review them so easily. From our standpoint, being able to get instantaneous information in any area we’re looking for has been amazing. On the accounting side, we’re able to complete our reporting and financials much quicker because of how quickly we get the information.”
For leadership, faster access to information has meant quicker reporting, clearer financial insights, and more time focused on serving members rather than digging through software.
“A 10/10 All the Way Across the Board”
Today, Kokomo Country Club continues to blend more than a century of tradition with the operational efficiency of modern technology. For Biggs, the transition has been one of the most positive software experiences he’s had during his career in the private club industry.
“I would tell anyone considering Clubspot that I would highly recommend it. The value for what you pay is as good as I’ve seen. With the pricing and no cost to put it in, no installation fees, it’s the software of choice for me. From the first call to inquire about Clubspot to Reed Porter coming to do the installation, everything was spot-on and exceptional. We haven’t had a bad experience yet, and I give it a 10/10 all the way across the board.”
Want to see what Clubspot can do for your club? Book a demo today.
